Trained to motivate – how to get the best out of hotel staff

John Sylvester talks to about the importance of training and motivating staff and how rewards can help you get the best out of them… Maximising staff performance and ensuring employees are able to develop the skills and knowledge to deliver good customer service is essential for the hotel industry. With consumer budgets remaining strained, […]

Should long service awards be renamed ‘lethargy of service’ awards?

Are rewards for length of service actually valued by those who receive the reward or are they seen as a reward for those who are a just filling a seat, and who should be moving on to allow for new energy to join the business? John Sylvester talks to HR magazine about the need to […]

I want it now! How to motivate Gen Y employees

The generation raised on gizmos and social media need very different handling to their predecessors. John Sylvester talks to Real Business about how to get the best out of the next generation of managers. Generation Y, the iPod generation, echo boomers – however you describe them, this new wave of employees is steadily filtering into the […]

Time to get serious about staff loyalty

Wages in the UK have seen one of the largest falls in the European Union during the economic downturn, research from the Hay Group found last month. Pay freezes and higher taxes have impacted not just pay packets, but employees are also expected to do more than before. For some organisations, this has already resulted in […]

How to inspire effort from contact centre staff

John Sylvester offers some suggestions to in a blog that may inspire contact centre staff beyond simply performing their day-to-day work duties as a matter of routine.

Siemens use employee recognition to make a difference

Toby Peyton-Jones, HR Director at Siemens UK, talks to about how they have used a p&mm employee recognition scheme to make a difference within their employee population.